Passion4hair Ltd aims always to provide high-quality Goods that are fault-free and undamaged. On occasion, however, goods may need to be returned. Returns are accepted up to 30 days after the original purchase date. Please email info@passionhair.com to arrange your return, including the order number and the reason for the return.

Your order number needs to be written on the paperwork you send back with the goods so that we can process your return efficiently. We recommend you use a form of recorded delivery and that goods are securely packaged and insured as Passion4hair Ltd cannot accept any responsibility for lost or damaged goods being returned.

If you’re unable to send goods back to us, you can request that we arrange a collection (at our discretion) however the cost of this may be deducted from any refund due. Collections usually cost £9+VAT but please note you may need to pay in advance.

Unwanted Goods

Returning web orders that are no longer required is accepted, goods must be returned to Passion4hair Ltd within seven days of receipt. Goods can only be returned for this reason when unused, in perfect condition and in their original packaging. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

Please note returns can take between 7-10 days to be processed and a refund issued.

Restocking Fee

- A restocking fee of 25% of the item's value will be applied to all returned items.

- This fee covers the costs associated with processing returns and preparing products for resale.

Damaged, incorrectly delivered or missing goods

Passion4hair Ltd takes great care to ensure all the products you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 24 hours of delivery by phone on 0345 548 1040 or email on info@passion4hair.com

Passion4hair Ltd will investigate the issue and contact you with the next steps. Please note photos are required for damaged items.

Upon receipt of any returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

Faulty Goods

If any Goods purchased have faults when delivered; the Purchaser should contact Passion4hair Ltd within 28 days to arrange collection and return. Passion4hair Ltd is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

Goods Under Warranty

If any Goods develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty. Passion4hair Ltd is not responsible for paying shipment costs. Goods must be returned with all original packaging and documentation.

Passion4hair Ltd

Unit C 

Lincoln Lodge Farm

Castlethorpe

Milton Keynes

Mk19 7HJ